Secretary Talk

A Real Pro Tells It like It Is.

pekstrom — Wed, 26 Mar 2008 15:56:45 -0400

This particular 'secretary screen' is one of my all time favorites. As you listen to the conversation you get the feeling that this gal has been screening calls for a very, very long time. At long last, someone comes along, and finally recognizes her superior skill at screening sales calls. In this no holds barred interview we hear right from an old pro just how, and why, sales calls are screened. Enjoy...

Get On Their Good Side

bobdonohue — Sat, 29 Dec 2007 07:02:26 -0500

Clever Tactics

bobdonohue — Sat, 29 Dec 2007 07:01:04 -0500

The job of the secretary screen is primarily focused on keeping salespeople from getting through to their boss. This call with a secretary offers an inside look at some of the clever tactics secretaries use to screen calls.

It's Against Our Company Policy...

bobdonohue — Sat, 29 Dec 2007 07:00:08 -0500

Who’s kidding whom? Secretaries sound helpful, but are so full of
baloney. This exchange demonstrates how two people play the game.

Build Rapport

bobdonohue — Sat, 29 Dec 2007 06:59:07 -0500

Your chances of getting a secretary to connect your call to their boss has a lot to do with how well you bond and build rapport over the telephone. This recorded conversation with a secretary shows how a sense of humor sometimes works best.

Getting the Direct Number to Dial

bobdonohue — Sat, 29 Dec 2007 06:57:58 -0500

Here’s a clever tactic to use with secretaries for getting the direct extension of the executive you’re trying to contact when you only have the company’s main number to start with.